An Examination into the relationship between the services provided by the OPD with the dimensions of service quality . IITM JOURNAL OF BUSINESS STUDIES (JBS), [S. l.], v. 11, n. 1, p. 63–77, 2024. Disponível em: https://www.journals.acspublisher.com/index.php/jbs/article/view/16836. Acesso em: 23 aug. 2025.